DISPATCH
All items are usually dispatched within 3 working days, If we are unable to dispatch within the stated time frame we will contact you with an estimated dispatch date.
*There are some exceptions to the 3 working day time period, these products will state this in the product description, these will have a 10 working day turnaround due to the manufacturing processes that are followed to create them.
Dispatch will be to the specified delivery address and once signed for will become the sole responsibility of the customer.
UK orders that have not been received within 15 business days after dispatch should be reported to us directly and we will endeavour to track the order. Please do not report an item missing until 15 business days has expired from dispatch.
International orders that have not been received within 30 business days after dispatch should be reported to us directly and we will endeavour to track the order. Please do not report an item missing until 30 business days has expired from dispatch.
EXPRESS DELIVERY
Our express delivery option means items are usually dispatched in 2 working days, delivery is usually next working day but may take longer.
SHIPPING
All items are shipped using FEDEX which will require a signature.
If your items are larger or heavier than the couriers will accept, delivery will be scheduled with a pallet delivery company.
If an item is returned due to attempted delivery, the customer will be charged an additional fee to cover return costs.
If anyone local wishes to pick-up directly from Renico, then choose this option at shipping and this will be free of charge.
RETURNS
Thanks for purchasing our products at https://shop.renico.co.uk operated by Renico Nameplates Limited. In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase.
The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund.
The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
All our products that are produced to the customers requirements will not eligible for return, refund or exchange so please read our product description and view our extensive gallery images to ensure you receive the products you require.
We may require photographic evidence or ask that the product is returned to us for further investigation by ourselves or the courier service if either damaged in transit or faulty goods are claimed.
We will only accept goods returned to us that have not been installed or used and notification of the error was made within 24 hours from receiving the faulty goods.
Goods received damaged in transit will be replaced as soon as we are notified to the same specifications as the original order.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team on sales@renico.co.uk